Last updated: April 24, 2026
Welcome to Hammer Sites. These Terms of Service ("Terms") govern your use of the website located at hammersites.com ("Site") and all related services, products, and features offered by Hammer Sites ("Company," "we," "us," or "our"). By accessing or using our Site or purchasing any of our services, you agree to be bound by these Terms in their entirety. If you do not agree to these Terms, do not use our services.
Hammer Sites is a U.S. based company that designs, builds, and maintains custom websites for home service professionals and contractors. Hammer Sites is also the parent company of ToolboxID (toolboxid.com), an independent trust verification platform for home service professionals. While the two entities operate independently, they share common ownership. Certain services offered through Hammer Sites may include benefits or integrations with ToolboxID, as described in the applicable service plan.
Hammer Sites is a software platform and managed services provider for home service professionals. Our services include, without limitation:
The specific scope of services available to you depends on your selected plan and any optional add-ons. We reserve the right to add, modify, or discontinue any feature at any time. We will use commercially reasonable efforts to provide advance notice of material changes to active features.
We may also offer an optional Pay Per Lead service to qualifying clients. This service delivers exclusive, qualified leads directly to your business. Participation is entirely optional and subject to separate terms which will be presented to you at the time of enrollment.
All pricing is listed on our Site and may be updated from time to time at our sole discretion. By purchasing a plan, you agree to pay the applicable one time setup fee and recurring monthly subscription fee as described at the time of purchase.
Monthly subscription fees are billed automatically on a recurring basis. You are responsible for maintaining a valid payment method on file. If a payment fails, we reserve the right to suspend your services until the outstanding balance is paid in full.
The one time setup fee is non refundable once work has commenced on your website. Monthly subscription fees are non refundable for the billing period in which cancellation occurs.
Wallet and prepaid balances. Certain features — including Pay Per Lead purchases, AI receptionist usage beyond any included allotment, printing orders, and other metered services — are billed against a prepaid wallet balance that you fund in advance via Stripe. Wallet balances are non-refundable except where required by law. Unused wallet balances are forfeited upon account termination, except as required by applicable escheatment laws.
Metered and usage-based fees. Some services are charged based on actual usage (for example, AI receptionist minutes, SMS messages sent, or print orders placed). Usage is tracked within our platform and displayed in your dashboard. You are responsible for monitoring your usage and wallet balance. We are not liable for service interruptions that result from insufficient wallet funds.
Third-party pass-through fees. Certain features rely on third-party providers (such as Twilio for SMS and voice) that bill us at their published rates. We may pass these fees through to you at cost or with a reasonable markup, as disclosed at the time of use.
Chargebacks and disputes. If you initiate a chargeback or payment dispute with your card issuer or bank for any amount properly charged under these Terms, we reserve the right to suspend your account pending resolution and to recover any chargeback-related fees from you.
Taxes. All fees are exclusive of applicable sales, use, VAT, or similar taxes, which you are responsible for paying except where we are required by law to collect and remit them.
From time to time, we may offer promotional pricing, discounts, or limited time offers. These promotions are subject to availability and may be modified or withdrawn at any time without prior notice. We reserve the right to limit the number of clients eligible for any promotional offer and to determine eligibility at our sole discretion.
You may cancel your subscription at any time by contacting us through your dashboard or via email. Upon cancellation, your services will remain active through the end of the current billing period.
We reserve the right to terminate or suspend your account at any time, with or without cause, including but not limited to violation of these Terms, non payment, or conduct that we determine, in our sole discretion, to be harmful to our business, other clients, or third parties.
Upon termination for any reason, we may remove your website from our hosting infrastructure. We are under no obligation to provide copies of source code, design files, or other proprietary materials developed by our team, unless otherwise agreed in writing.
All websites, designs, code, content, graphics, and other materials created by Hammer Sites remain the intellectual property of Hammer Sites until and unless a separate written agreement transfers ownership to you.
You retain ownership of any content, photographs, logos, or branding materials that you provide to us for use on your website. By providing such materials, you grant us a non exclusive, royalty free license to use, display, and modify them solely for the purpose of delivering our services to you.
We reserve the right to display your completed website in our portfolio and marketing materials unless you explicitly request otherwise in writing.
Hammer Sites builds all client websites with the goal of conforming to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards as published by the World Wide Web Consortium (W3C). We incorporate accessibility best practices into our design and development process, including but not limited to semantic HTML structure, appropriate color contrast ratios, keyboard navigability, screen reader compatibility, and ARIA labeling.
However, we make no warranty, representation, or guarantee that any website we build will be fully immune from accessibility related legal claims, demand letters, or lawsuits. Accessibility standards are subject to interpretation by courts and regulatory bodies, and compliance determinations can vary depending on jurisdiction, applicable law, and the specific facts of any given claim.
The Americans with Disabilities Act (ADA) and related state and federal regulations impose obligations on businesses, not on website developers. While we take reasonable steps to build websites that meet recognized accessibility standards, the ultimate responsibility for ensuring that your business complies with all applicable accessibility laws and regulations rests with you, the business owner.
Hammer Sites shall not be liable for any fines, penalties, damages, legal fees, settlement costs, or other expenses arising from any accessibility related claim, demand, or lawsuit brought against you or your business, regardless of whether such claim relates to a website built or maintained by us. This limitation applies even if we were aware of, or should have been aware of, the alleged non compliance.
If you receive an accessibility related demand letter or complaint, we encourage you to contact a qualified attorney. We are happy to cooperate with any remediation efforts, subject to our standard service terms and applicable fees.
Websites built by Hammer Sites include consent forms designed to comply with the Telephone Consumer Protection Act (TCPA) and related regulations governing the collection of consumer consent for marketing communications. These forms are built to capture express written consent and include appropriate disclosure language.
Notwithstanding the foregoing, Hammer Sites does not provide legal advice and makes no warranty that any consent form will satisfy all legal requirements applicable to your specific business, industry, or jurisdiction. Laws and regulations governing telemarketing consent vary by state and are subject to change.
You are solely responsible for ensuring that your use of any information collected through your website, including phone numbers, email addresses, and consent records, complies with all applicable federal, state, and local laws. This includes but is not limited to the TCPA, the CAN SPAM Act, and any applicable state consumer protection statutes.
Hammer Sites shall not be liable for any fines, penalties, damages, or legal fees arising from your use or misuse of consumer data collected through your website, including any alleged violations of the TCPA or similar regulations.
Our services may integrate with or link to third party platforms, tools, and services, including but not limited to Google, Meta (Facebook/Instagram), CRM systems, analytics providers, and ToolboxID. We are not responsible for the availability, accuracy, or performance of any third party service. Your use of third party services is subject to those providers' respective terms of service and privacy policies.
For clients who opt into our pay per lead service, leads are delivered on an as available basis. We do not guarantee the volume, quality, or conversion rate of any leads delivered. Lead pricing is subject to change and will be communicated to you in advance.
Leads provided through our service are intended for the exclusive use of the client to whom they are delivered. You may not resell, redistribute, or share leads with third parties without our prior written consent.
To the maximum extent permitted by applicable law, Hammer Sites, its owners, officers, employees, agents, and affiliates (including ToolboxID) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or reputational harm, arising out of or in connection with your use of our services, regardless of the theory of liability.
Our total aggregate liability for any and all claims arising out of or related to these Terms or our services shall not exceed the total amount you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless Hammer Sites, its owners, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our services, your violation of these Terms, your violation of any applicable law or regulation, or any claim brought by a third party in connection with your website or business operations.
Our services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the suitability, reliability, availability, or accuracy of our services. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non infringement.
We do not guarantee any specific results from the use of our services, including but not limited to search engine rankings, website traffic, lead generation, or revenue increases.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.
Any dispute arising out of or relating to these Terms or our services shall first be submitted to good faith mediation. If mediation is unsuccessful, the dispute shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the State of Delaware and the decision of the arbitrator shall be final and binding.
You agree that any claim or cause of action arising out of or related to these Terms or our services must be filed within one (1) year after the claim arose, or it shall be permanently barred.
We reserve the right to update or modify these Terms at any time without prior notice. The most current version will always be available on our Site. Your continued use of our services after any changes constitutes your acceptance of the revised Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Hammer Sites with respect to the subject matter hereof and supersede all prior or contemporaneous communications, whether electronic, oral, or written.
You retain all ownership rights to data you input into or generate through our platform, including but not limited to lead information, customer records, quotes, invoices, notes, attachments, and any other business data you create or upload ("Your Data"). We do not claim ownership of Your Data.
We may use Your Data solely to provide, maintain, and improve our services, and as otherwise described in our Privacy Policy. We will not sell, rent, or otherwise disclose Your Data to third parties except as necessary to provide our services (e.g., processing payments through Stripe, sending emails through Resend, sending SMS through Twilio) or as required by law.
You may export Your Data at any time through the export features available in your dashboard (e.g., CSV export of leads and customers). Upon written request made within thirty (30) days of account termination, we will make Your Data available for export in a standard machine-readable format (such as CSV). After this thirty (30) day period, we may delete Your Data in accordance with our data retention practices.
We retain Your Data for as long as your account is active. Upon account termination, we will retain Your Data for a period of thirty (30) days to allow for export, after which we may delete it. Certain data may be retained for longer periods as required by law, including financial transaction records, TCPA consent records, and any data subject to a legal hold or ongoing dispute.
You may request deletion of specific records or your entire account by contacting us at hello@hammersites.com. We will process deletion requests within thirty (30) days, subject to our legal retention obligations.
In providing our services, we act as a data processor on your behalf with respect to Your Data. You are the data controller for the personal information of your own leads, customers, and end users that you collect or upload into our platform. We use the following categories of sub-processors to deliver our services:
Each sub-processor processes data only as necessary to perform its designated function. We maintain agreements with our sub-processors that require them to protect Your Data in a manner consistent with these Terms and our Privacy Policy. We will notify you of any material changes to our sub-processor list by updating this section of our Terms.
Our platform enables you to send SMS messages to your leads and customers, including individual messages, appointment reminders, review requests, and marketing campaigns. You acknowledge and agree that:
Our platform includes features powered by artificial intelligence and machine learning, including but not limited to:
AI-generated outputs are provided for informational and assistive purposes only. We do not guarantee the accuracy, completeness, or appropriateness of any AI-generated content. You are responsible for reviewing and approving all AI-generated outputs before they are used in any business context.
AI features may use third-party AI providers (such as those accessed via OpenRouter). Data sent to AI providers is limited to what is necessary for the specific feature and is subject to those providers' data handling policies. We do not use Your Data to train third-party AI models.
You agree not to use our services to:
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account, without refund, at our sole discretion.
We strive to maintain high availability of our services but do not guarantee any specific uptime percentage or service level. Our services may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control including but not limited to third-party service outages (Convex, Stripe, Twilio, Resend, Vercel, Cloudflare, or other sub-processors), internet infrastructure failures, or force majeure events.
We do not offer a formal Service Level Agreement (SLA) at this time. We will make commercially reasonable efforts to notify you in advance of planned maintenance that may affect service availability.
We shall not be liable for any damages, lost revenue, or business losses arising from service unavailability or interruption.
In addition to the termination rights described in Section 5, we reserve the right to immediately suspend or terminate your account if we reasonably believe that:
If we terminate your account for cause (other than non-payment), we will provide you with thirty (30) days to export Your Data before deletion, except where immediate deletion is required by law or to prevent ongoing harm.
Our platform enables you to upload, store, and process information about your own leads, customers, prospects, vendors, employees, and other individuals (collectively, "End User Data"). You represent and warrant that:
With respect to End User Data, you are the data controller and we act solely as your data processor and service provider. You are solely responsible for the content, accuracy, and lawfulness of End User Data and for complying with all applicable laws in your collection and use of it. You agree to indemnify and hold Hammer Sites harmless from any claim brought by an individual whose End User Data you uploaded, to the fullest extent permitted by law and as further set forth in Section 12.
Our platform includes voice calling features that may, at your configuration or at your end users' request, record inbound and outbound phone calls and produce automated transcriptions of those recordings. Call recordings and transcripts are stored in your account and are subject to our Privacy Policy.
Federal and state call recording laws differ significantly. Some U.S. states (including but not limited to California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington) require the consent of allparties to a call before it may be lawfully recorded ("two-party" or "all-party" consent). Other jurisdictions require only one party's consent. You are solely responsible for determining which laws apply to each call you record and for providing all legally required disclosures and obtaining all legally required consents before a call is recorded.
If your business receives or places calls in a two-party consent jurisdiction, you must configure your account, call scripts, and AI receptionist greeting (if applicable) to provide a clear and conspicuous recording notice at or before the start of each recorded call, and you must obtain the caller's consent to continue the recorded call. We provide configurable notice language for this purpose but make no warranty that any default language is sufficient for your jurisdiction or use case.
AI receptionist disclosure.If you enable our AI receptionist, incoming calls may be answered by an AI-powered voice agent. Some jurisdictions require that callers be informed when they are interacting with an AI or automated system (for example, California's SB 1001 "Bolstering Online Transparency" Act, where applicable). You are responsible for ensuring the AI receptionist greeting complies with all disclosure requirements in your jurisdiction and for any communications made by the AI on your behalf.
Hammer Sites shall not be liable for any fines, penalties, damages, settlements, legal fees, or other costs arising from call recordings made through our platform or from the use of the AI receptionist, including any claim based on alleged failure to provide recording notice, obtain consent, or disclose automated-system use. You agree to indemnify and hold Hammer Sites harmless from any such claim as further set forth in Section 12.
We offer optional printing services that allow you to order physical marketing materials (such as yard signs, business cards, door hangers, magnets, and similar items) through third-party print fulfillment partners. By placing a print order, you agree to the following:
If you have questions about these Terms, please contact us at hello@hammersites.com.